Little Common Surgery

Little Common Surgery 2023-04-03 Person 2 5 0

I am so done with telephone apts and never being able to request to see your GP. The pandemic emergency is now over and hospitals are pretty much back to normal with F2F apts. If I request to see my GP I do not want to be told it’s a telephone consultation first then if they want to see you they will ask you to come down. If I decide I have a health problem that I want to discuss F2F then I expect to be offered this apt. Please bring back online apt booking.

Having to listen to such a long message at beginning of a phone call is frustrating. Shorten you message and please don’t keep moving the options about. Make more female GP apts available to patients. With regards to ringing up for results if the patient has a query with the result given please don’t tell me I have to wait 2 weeks just to speak to the doctor about it my result was incorrect that was passed on. Your extended hours GP told me they were not normal no action

Little Common Surgery 2022-10-19 Person 1 5 0

My 55 year old wife is a registered patient at the surgery and through no pre-existing symptoms she experienced a brain haemorrhage at the end of May. The surgery has on file all her contact details and no attempt has been made to contact her for follow-up care. Unfortunately my wife also experienced a hospitalising cardiac event at the beginning of October. Again no contact has been made by the surgery to offer any follow-up care or direction for clinic attendance. No dramatisation is required, but I am disgusted that after two potentially life changing events she hasn’t been offered any consultation other than via phone - no face to face!! I do not believe that her conditions should be dismissed in such a manner. After all, where else can she go?

You haven’t done anything. Doing anything would be an improvement.

Little Common Surgery 2022-09-15 Person 5 5 0

This surgery is excellent all round

Maybe other receptionists help the one who had a queue of 5 people

Little Common Surgery 2022-09-13 Person 2 5 0

The single biggest issue is trying to get through on the. Phone. You have a 3+ minute message before you can make a choice, then get another minute before you’re told you’re whatever number in the queue. When I put this to the receptionist I was told they have one person answering the phone!

Put more people on the phones!

Little Common Surgery 2022-08-07 Person 5 5 0

I called late on a Monday afternoon. The receptionist was calm and efficient asking me questions and informed me of next steps that a GP would call me. GP called me acted fast to establish what was wrong. She was reassuring and explained what would happen and why. Everything was done to ensure my mind was put at rest

Nothing